Alert Management

Alerts

3 open alerts require action.

Open alerts

3

Action required

Resolved (7d)

8

Avg. 4h

Trials expiring

2

Within 14 days

Churn risk

2

0 appts - paid

Churn risk - paid customer

Greenway Pharmacy

Core plan GBP425/mo. 0 appointments in 30 days. Last login 12 days ago. Onboarding 20%. Contact urgently before next billing date.

Opened 2 Apr

High priority

Trial expiring - 3 days

Northfields Pharmacy

Free trial ends 7 April. No payment method added. 65% onboarding - good engagement signal. Phone follow-up recommended.

Expires 7 Apr

Medium

Onboarding stalled

Burnside Health

Free trial provisioned 26 Mar. Admin not logged in since day 1. Onboarding at 12%. No services configured.

9 days inactive

Medium

Alert Rules

RuleTriggerActionStatusEdit
Trial expiring - 7 daysEnd within 7 days, no cardAuto emailActive
Trial expiring - 3 daysEnd within 3 daysAlert + emailActive
Zero appts - paidPaid plan, 0 appts in 30 daysHigh alertActive
Onboarding stalledBelow 30% after 7 daysAlertActive
No login - 14 daysNo admin login in 14 daysAlertActive
Payment failedStripe payment_failed eventHigh alert + SMSActive